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About Mine by Design Studio
At Mine by Design Studio, we believe in the joy of crafting and the importance of preserving memories. Our passion for scrapbooking and hand-painted pottery allows us to offer unique products that inspire creativity.
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Mine by Design Studio
3150 Collettsville Rd., Lenoir, NC 28645
Return and Refund Policy
Mine by Design Studio Return and Refund Policy
Last updated: September 1, 2025
1. General policy
At Mine by Design Studio, your satisfaction is important to us. Since our items are sometimes handmade, we handle returns on a case-by-case basis. Please review our full policy below.
2. Returns and refunds
Items eligible for return:
You may request a return within 15 days of your purchase.
The item must be in its original, unused condition and in its original packaging.
Original shipping costs are non-refundable.
Items not eligible for return:
Custom or personalized orders: These items are final sale and cannot be returned or exchanged unless they arrive damaged or there was a mistake on our part.
Sale items: All sales are final on discounted products.
3. Damaged or incorrect items
If your order arrives damaged or you receive the wrong item, please notify us within 7 days of delivery with your order number and photos of the item and packaging. If approved, we will cover the return shipping costs for damaged or incorrect items and offer a replacement or a full refund.
4. How to initiate a return:
· Email us: Contact us at info@minebydesignstudio.com with your order number and the reason for your return.
· Receive instructions: We will respond with instructions on how to send your item back.
· Ship the item: You are responsible for paying your own shipping costs for returning your item. We highly recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.
· Send the item to:
Mine by Design Studio
3150 Collettsville Road
Lenoir NC 28645
5. Refunds
Processing time: Once we receive and inspect your returned item, we will send you an email notification.
Refund issue: If your return is approved, your refund will be processed within 5–7 business days and a credit will automatically be applied to your original method of payment.
6. Customer communication
Please contact us with any questions or concerns.
Email: info@minebydesignstudio.com
Phone: (828)758-9660
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